Frequently Asked Questions
What's in The Preparedness Box by Blue Sky Scout?
Each month's themed module contains five or more preparedness items. Module examples include essentials, first aid, personal care, lighting, and much more. Some supplies are consumable, such as bandages and duct tape, and some are durable, such as tools.
Please note that the website product images are representational only and do not necessarily reflect the actual products in the boxes. The boxes do not include food or water. (Need to know how much water to store? Go here to use our emergency water calculator.)
How does it work?
Whenever you subscribe during the month, we will put your name on our next month's shipping list. We ship the first week of each calendar month. Your subscription will automatically renew and post to your credit card on file on the 15th of each month unless you cancel before then. (See "How do I cancel" below.)
Is it right for my household?
Most of the durable supplies in the modules are good for the whole household (e.g. tools) or for one to two people (e.g., one headlamp, two ponchos) in order to keep our prices affordable. The use of the consumable supplies, such as bandages and soap, depends on how long the need lasts and what kind of injuries and circumstances you encounter. The products are selected with an all-hazards model in mind, meaning the array of products should help for a variety of emergency situations no matter where you are.
Where do you ship?
We currently ship to the 48 contiguous states in the U.S. only.
How do I cancel?
We don't want you to feel trapped in your subscription! That said, if we can make something right, please email us at support@blueskyscout.com. If you decide the subscription is no longer a fit for you and you'd like to cancel, go to your customer portal and click on "manage" under My Subscriptions. Click on "Cancel subscription" under Billing Details in the bottom right corner of the screen. Now click on the "Cancel my subscription" button and then on "Confirm." The cancellation cutoff date is the 14th. In other words, your credit card will automatically be charged on the 15th of each month unless you cancel by end-of-day on the 14th of the month. If you need help, please email support@blueskyscout.com.
What is the refund policy?
We're sorry that as a small business we cannot offer refunds on boxes that have already been shipped. Part of the fun of a membership is getting a surprise box each month, so that’s a risk you are agreeing to when you join. If after receiving your shipment you discover you don't care for the contents of a certain box, then that is the perfect opportunity to gift some of the items to another beginning prepper. But make sure you cancel your auto-renewal so you aren’t stuck with another shipment that’s not a good fit for you. (See "How do I cancel," above.)
How can I contact you?
Please email support@blueskyscout.com
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